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Effective Date:
Powerwin E-commerce Group Limited ("we", "our", or "us") operates the website Powertokens.ai ("Website").
This User Agreement ("Agreement") is a legally binding contract between you and Powertokens.ai, ("Company," "we," "us," or "our") governing your access to and use of the Powertokens.ai website, platform, documentation, and all related services (collectively, the "Services").
By clicking to accept this Agreement, creating an account, accessing the Services, purchasing credits, generating or routing requests through the platform, or otherwise using the Services, you agree to be bound by this Agreement. If you do not agree, you must not access or use the Services.Important clauses, particularly those relating to Restrictions on Use of Service and Disclaimers and Limitation of Liability, will be displayed in bold italics. Please read these clauses carefully.
If you are accepting this Agreement on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity to this Agreement, and in that case "you" and "your" will refer to that entity.
Powertokens.ai is a platform that aggregates, routes, brokers, resells, or otherwise facilitates access to tokens, APIs, inference capacity, and related services for large language models and other artificial intelligence models offered by third-party providers ("Providers") and, where applicable, by us.
The Services may include model routing, API access, key management, usage monitoring, pricing tools, account management, support functions, documentation, and other features that we may add, remove, suspend, or modify at any time.
We do not guarantee that any specific model, Provider, route, region, pricing tier, or feature will remain available for any particular period of time.
The following terms used in this Agreement shall have the meanings set forth below.
You expressly acknowledge and agrees that PowerTokens's exercise of its rights under this clause shall not constitute a breach of contract or infringement of Your rights, and You shall not be entitled to claim any compensation, remedies, penalties or liquidated damages, or request for continued performance from PowerTokens. PowerTokens shall have the final and binding right of interpretation over all matters relating to the Bonus Points under this clause.
We may monitor use of the Services, including metadata, billing events, request patterns, geography indicators, abuse indicators, and security signals, to protect the Services, comply with law, and enforce this Agreement.
We may investigate suspected violations, cooperate with regulators, courts, payment processors, cloud providers, or law enforcement, and disclose information where we reasonably believe disclosure is necessary or appropriate to comply with law, respond to legal process, protect rights or safety, or prevent fraud, sanctions violations, abuse, or security incidents.
We may suspend, rate-limit, block, hold funds, cancel credits, disable routes, or terminate access immediately if we reasonably determine that your use presents legal, compliance, fraud, payment, sanctions, reputational, platform integrity, or security risk.
For any such breach, PowerTokens shall have the right to take one or more of the following remedies, which are cumulative and not exclusive:
Our collection, use, storage, disclosure, and other processing of personal data are described in our Privacy Policy, which is incorporated into this Agreement by reference.
By using the Services, you acknowledge that data submitted through the Services may be processed in multiple jurisdictions and by third-party Providers, infrastructure vendors, payment processors, and service partners, subject to our Privacy Policy and applicable law.
If we provide you with non-public information regarding the Services, pricing, roadmap, security, or technical architecture that is identified as confidential or that reasonably should be understood as confidential, you will protect that information using reasonable care and use it only as necessary to evaluate or use the Services.
This Section does not apply to information that is or becomes public through no fault of yours, was already lawfully known to you without restriction, is lawfully received from a third party without breach, or is independently developed without use of our confidential information.
We may modify the Services, pricing, technical parameters, routing methods, credit rules, or this Agreement from time to time. Updated versions will be posted on the website with a revised effective date.
If we make changes that materially and adversely affect your rights, we will use reasonable efforts to provide advance notice, such as by posting a notice on the website, sending an email, or presenting an in-product notice. Your continued use of the Services after the effective date of the updated Agreement constitutes acceptance of the updated Agreement.
You may stop using the Services at any time. We may suspend or terminate your access, your account, any API key, any workspace, any credit balance, or any feature at any time, with or without notice, if we believe you have violated this Agreement, present unacceptable risk, or where suspension or termination is required for legal, compliance, operational, or security reasons.
Upon termination, your right to use the Services immediately ceases. Sections that by their nature should survive termination will survive, including provisions relating to fees owed, intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and general terms.
Termination does not relieve you of any payment obligations accrued before termination. Unless otherwise required by law or expressly stated by us in writing, unused credits may be forfeited upon termination for cause.
This Agreement and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the Republic of Singapore without giving effect to any choice or conflict of law provision or rule whether of the Republic of Singapore (or any other jurisdiction) that would cause the application of the laws of any jurisdiction other than those of the Republic of Singapore.
You irrevocably agree that any claim, controversy or dispute (“Dispute”) arising out of or relating to this Agreement or any Order Form, including with respect to the existence, formation, validity, interpretation, performance or termination of this Agreement or any Order Form or the consequences of its nullity, and also including any Dispute relating to any non-contractual rights or obligations arising out of, relating to, or having any connection with this Agreement or any Order Form, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force, which rules are deemed to be incorporated by reference in this Clause 25. The seat of the arbitration shall be Singapore. The tribunal shall consist of three (3) arbitrators. Each party shall nominate one (1) arbitrator, and the two (2) party-nominated arbitrators shall jointly nominate the third (3rd) arbitrator, who shall serve as the presiding arbitrator. If any party fails to nominate its arbitrator, or if the party-nominated arbitrators fail to agree on the presiding arbitrator within fourteen (14) days, such appointment(s) shall be made by the President of the SIAC. The language of the arbitration shall be English.
Nothing in this clause shall prevent the parties from applying to a court of competent jurisdiction for provisional or interim measures or injunctive relief as may be necessary to safeguard a party's intellectual property rights or other proprietary rights that cannot be adequately compensated by monetary damages. The decision of the tribunal shall be final and binding on the parties, and neither party shall appeal against such decision.
This Agreement is originally drafted and executed in the English language. The English language version of this Agreement (including all Schedules, Exhibits, and other documents attached hereto or incorporated herein by reference) shall be the official and controlling version for all purposes, including but not limited to interpretation, performance, enforcement, and dispute resolution. Any translation of this Agreement into any other language, whether produced by automatic page translation software, machine translation, or any other means, is provided for convenience only and shall have no legal effect. In the event of any discrepancy, conflict, or inconsistency between the English version and any non-English translation (including any version resulting from automatic web page translation or similar tools), the English version shall prevail and govern in all respects. No party may rely on any non-English translation to assert any claim, defense, or right under or relating to this Agreement. Each party acknowledges that it has reviewed and understood the English version of this Agreement, and that it has had the opportunity to obtain independent legal advice regarding the terms hereof in English.
You may not assign or transfer this Agreement, by operation of law or otherwise, without our prior written consent. We may assign this Agreement freely, including in connection with a merger, acquisition, corporate reorganization, or sale of assets.
If any provision of this Agreement is found unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.
Our failure to enforce any provision will not constitute a waiver of that provision or any other provision.
This Agreement, together with the Privacy Policy, any additional online policies incorporated by reference, and any applicable order form or enterprise agreement, constitutes the entire agreement between you and us regarding the Services and supersedes prior or contemporaneous understandings relating to the Services.
If the Customer enables the Enterprise Administrator Features, the terms set out in Exhibit – Enterprise Administrator Features shall apply and form part of this Agreement.
For questions about this Agreement, please contact us at [email protected].
1. Definitions
2. Appointment of Administrators
3. Scope of Administrator Rights
4. Obligations of Administrators
5. Customer’s Responsibility
6. Data Access and Privacy
7. Termination of Admin Features
8. Platform’s Role and Disclaimer
9. Amendments
10. Miscellaneous