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Effective Date:
Powerwin E-commerce Group Limited ("we", "our", or "us") operates the website Powertokens.ai ("Website").
This Privacy Policy explains how we collect, use, disclose, store, transfer, and otherwise process personal data in connection with the Powertokens.ai website, platform, documentation, and related services (collectively, the "Services"), and how we protect your personal information when you use our Services.
This Privacy Policy applies when you visit our website, create or administer an account, purchase credits, access or use the Services, contact us, participate in surveys or promotions, or otherwise interact with us in a business, electronic, or online context.
By accessing or using the Services, you acknowledge that your personal data may be processed as described in this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use the Services.
Capitalized terms not defined in this Privacy Policy have the meanings given to them in the Powertokens.ai Terms of Use. This Privacy Policy does not override any separate written agreement we may have with enterprise customers, in which case the written agreement will control to the extent of any conflict.
This Privacy Policy covers personal data that we collect from or about individual users, prospective users, representatives of business customers, end users whose information is submitted through the Services, and other persons who interact with us.
For purposes of this Privacy Policy, "personal data" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with an identified or identifiable person. The precise definition may vary under applicable law.
This Privacy Policy does not apply to information that has been irreversibly anonymized so that it can no longer reasonably identify an individual, or to data that we process solely on behalf of an enterprise customer under a separate data processing arrangement, except as otherwise required by applicable law.
We may collect the following categories of personal data, depending on how you interact with the Services:
We collect personal data directly from you when you create an account, purchase credits, configure settings, use the Services, submit Inputs, contact us, or otherwise communicate with us.
We collect certain personal data automatically from your browser, device, network, and interactions with the Services through logs, cookies, pixels, software development kits, analytics tools, and similar technologies.
We may use personal data for the following purposes, subject to applicable law:
The possible data processing methods, privacy protection measures, or technical implementation paths described in this clause and throughout this Agreement are intended solely to illustrate the data processing scenarios or protection means that may be involved under this Agreement, and shall not constitute any form of commitment or guarantee as to actual protective effects or absolute security. In light of the current state of technology, system operating environment, hacker attacks, malicious code intrusion, communication network failures, or other force majeure or events beyond reasonable control, the specific realization of the foregoing content may be subject to uncertainty. Accordingly, we shall not assume any liability for breach of contract or any form of compensation liability arising from the complete realization of the foregoing content in actual performance, except as otherwise mandatorily required by applicable laws and regulations.
Powertokens.ai is a platform that may aggregate, route, broker, resell, or otherwise facilitate access to third-party large language models, multimodal models, and related artificial intelligence services offered by external providers ("Providers").
When you submit prompts, inputs, files, API requests, metadata, or other content through the Services, such information may be transmitted to one or more Providers, cloud vendors, infrastructure vendors, observability vendors, security vendors, or other subprocessors as necessary to deliver the Services.
Different Providers may maintain different privacy practices, retention periods, logging settings, safety review processes, geographic routing rules, and policies regarding the use of data for model improvement, abuse monitoring, or legal compliance. We do not control all Provider practices, and you are responsible for reviewing any Provider-specific documentation or settings made available through the Services.
Unless expressly stated otherwise in product documentation, we do not represent that any particular Provider follows a zero-retention, no-training, or jurisdiction-specific processing model. Provider availability and data handling options may change at any time.
You are responsible for determining whether it is appropriate to submit personal data, confidential information, regulated data, or other sensitive content through the Services. You should not submit information through the Services unless you have a valid legal basis and all necessary rights, notices, and consents to do so.
To the extent applicable data protection law requires a legal basis for processing, we may process personal data on the following grounds:
Performance of a contract with you; our legitimate interests in operating, securing, improving, and marketing the Services; compliance with legal obligations; protection of vital interests; and your consent where required.
Where we rely on consent, you may withdraw that consent as permitted by law, but such withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.
If you are located in the EU/EEA, you have the following rights under the General Data Protection Regulation (GDPR):
To exercise these rights, contact us at [email protected].
If you are located in the California, USA you have the following rights under the CCPA、CPRA.
We may disclose personal data to the following categories of recipients, subject to applicable law and appropriate safeguards:
We may process and store personal data in the United States, Hong Kong, Singapore, the European Economic Area, or other jurisdictions where we, our affiliates, Providers, or service providers operate.
As a result, your personal data may be transferred to, stored in, or accessed from jurisdictions that may not provide the same level of data protection as the jurisdiction in which you reside. Where required by applicable law, we will implement appropriate safeguards for such transfers, which may include contractual protections or other legally recognized transfer mechanisms.
We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, protect security, and prevent fraud or abuse.
The retention period for particular categories of personal data may vary depending on the type of data, the relevant product configuration, the Provider or service pathway involved, legal requirements, internal business needs, and whether the information is required for security, audit, or litigation purposes.
We may delete, aggregate, anonymize, or de-identify personal data when it is no longer reasonably necessary for these purposes, subject to technical feasibility and applicable law.
We implement commercially reasonable administrative, technical, and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures may include access controls, logging, encryption in transit, vendor management, environment segregation, and security monitoring.
No system or method of transmission over the Internet is completely secure. Accordingly, we cannot guarantee absolute security, and you acknowledge that you provide personal data and use the Services at your own risk to the extent permitted by law.
You are responsible for maintaining the confidentiality of your account credentials and for implementing appropriate safeguards on your own systems, applications, and workflows.
Depending on your jurisdiction and subject to applicable law, you may have the right to request access to personal data we hold about you, request correction or deletion, object to or restrict certain processing, request portability, withdraw consent, or lodge a complaint with a competent supervisory authority.
You may also opt out of certain marketing communications by using the unsubscribe mechanism in the communication or by contacting us using the details below. We may still send you transactional or service-related communications where permitted by law.
We may need to verify your identity before acting on a request, and we may deny or limit requests where permitted by law, including where the rights of others would be adversely affected or where we are legally required or otherwise permitted to retain the information.
Unless expressly permitted by us in writing or supported through a designated product feature, you should not submit through the Services any sensitive personal data or regulated information, including government identification numbers, financial account credentials, payment card data, health data, biometric data, precise geolocation data, children's data, or data subject to professional secrecy or sector-specific regulation.
If you choose to submit such information, you represent and warrant that you are legally authorized to do so and that such submission is consistent with all applicable laws, contracts, notices, and consents. We may remove, block, or restrict such information or related access at our discretion.
The Services are not directed to children, and we do not knowingly collect personal data from anyone under 18 years of age, or a higher age threshold where required by applicable law. If you believe a child has provided personal data to us, please contact us so that we may take appropriate steps.
We may update this Privacy Policy from time to time. If we make material changes, we may provide notice by posting the updated version on the website, updating the effective date, sending an email, displaying an in-product notice, or using another reasonable method consistent with applicable law.
Your continued access to or use of the Services after the effective date of an updated Privacy Policy constitutes your acknowledgment of the revised Privacy Policy to the extent permitted by law.
This Agreement is originally drafted and executed in the English language. The English language version of this Agreement (including all Schedules, Exhibits, and other documents attached hereto or incorporated herein by reference) shall be the official and controlling version for all purposes, including but not limited to interpretation, performance, enforcement, and dispute resolution. Any translation of this Agreement into any other language, whether produced by automatic page translation software, machine translation, or any other means, is provided for convenience only and shall have no legal effect. In the event of any discrepancy, conflict, or inconsistency between the English version and any non-English translation (including any version resulting from automatic web page translation or similar tools), the English version shall prevail and govern in all respects. No party may rely on any non-English translation to assert any claim, defense, or right under or relating to this Agreement. Each party acknowledges that it has reviewed and understood the English version of this Agreement, and that it has had the opportunity to obtain independent legal advice regarding the terms hereof in English.
If you have questions, requests, or complaints regarding this Privacy Policy or our privacy practices, please contact us at [email protected].